Although we recognize the importance of having IT staff to maintain and improve our business systems, it may be difficult for small and medium-sized businesses to decide whether they need full-time IT staff. Before recruiting full-time information technology employees carefully consider your choices. If you have a technology-based business and rely on computers for the day-to-day operations of your company, you might need someone available at all times to solve problems when they arise.
IT staff will be responsible for reacting quickly to problems in your computer system and for keeping your system updated and running smoothly. The extra cost of creating such work as a permanent addition to your company will be justified the first time your system crashes and you desperately try to find an expert to help you. When it comes to technology, time really is money for your business.
Analyze the costs you incur in the past year from computer downtime, repairs and loss of customer satisfaction. You may find these costs are far greater than the costs of providing in-house IT services. Consider the possibility of creating a new position that combines IT services with other responsibilities.
If you feel there isn’t enough technicality to keep your full-time employee busy, you can hire someone part time. Another alternative is to offer positions with primary IT service responsibilities but also with additional job criteria. You can pay full fees to hire a professional but will ensure the job will result in a full day’s work even though IT services may not be needed for the day.
If you currently have employees who stepped in to provide IT services when needed, you should monitor IT burdens. At some point you may find that the loss of employee work hours for the main job for which they are responsible is greater than the cost of hiring dedicated IT staff. If your IT-to-person is also your best-selling sales force, you may lose sales when he is expelled from his job to repair computer systems.
For small businesses that are not technologically focused, the smart move is to outsource IT services. This can be achieved by using a temporary agent and hiring short-term as needed or you can choose to pay a monthly retainer to an IT professional who will be called in for your business.
For small and medium businesses, providing IT services is about maintaining a balance between employee time and costs. You can choose from several options ranging from hiring full time employees to outsourcing all of your IT services, but only you can make the best decision for your business.…Read More